SUSPENSION OF PURE ACCOUNT
Please login into your PURE360 account to submit your request.
If you do not have a PURE360 account please email
PURE 360 account login
Additional Terms and Conditions:
You may pay to suspend your Cardholder Agreement from today’s date for a maximum period of up to 3 months in any calendar year for any reason or for a maximum of 12 months if you are pregnant. No backdated suspension is allowed. You are allowed to suspend your Agreement twice within a calendar year.
You agree to pay a Suspension Fee (currently HK$288 per month but this may be increased) during the suspension period.
Suspension of your Cardholder Agreement must be for a minimum of 1 month and a maximum of 3 months. No suspension for part of a month is allowed.
If applying for a medical or pregnancy suspension, you are required to provide a valid medical certificate that contains the date, your name, diagnosis, and the doctor's advice. PURE reserves every right to reject your suspension if such medical certificate is invalid and to charge you HK$288 per month.
If you have rented a Monthly Locker from us, we will continue to debit your Autopay Account for payment of Monthly Locker Fees during the Proposed Suspension Period.
If you have a Monthly Autopay Package and suspend your Cardholder Agreement during the Minimum Term, the Minimum Term (and your Autopay commitment) will be extended by the number of month(s) in the Proposed Suspension Period.
If you have a Prepaid Package and suspend your Cardholder Agreement during the Prepaid Period, the Prepaid Period will be extended by the number of month(s) in the Proposed Suspension Period
You are not permitted to suspend your Cardholder Agreement if you are a Short-Term Cardholder.
If you suspend your Cardholder Agreement for any reason, you will not be entitled to use the PURE Facilities and/or Equipment and/or to take part in any Activity during the suspension period, including access to PURECAST live-streamed classes unless you reactivate your Cardholder Agreement.
If you reactivate your Cardholder Agreement before the end date of the Proposed Suspension Period:
If you are on a Prepaid Package, the expiry date of your prepaid Agreement shall be adjusted if you request to end the suspension earlier.
If you are on a Monthly Autopay Package, you agree to pay a pro-rata charge if you request to end the suspension earlier.
PURE reserves the right to change these Terms & Conditions from time to time without prior notice.
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