All fields are mandatory.
I would like to suspend my account effective the selected date below:
Note: Your requested suspension start date must be within 30 days of the date that your request is made.
For requests more than 30 days ahead, please log back on and submit it at a later date.
– I would like to suspend my account with immediate effect for medical reasons.
- I agree to and understand that a suspension fee of HK$288 per month applies. Whilst my account is suspended for any reason, I understand I will not be able to use PURE facilities and/or equipment and/or to take part in any PURE activity during the suspension period including access to PURECAST live-streamed classes, unless I reactivate my account.
- If you hold a Monthly Autopay Package, you may suspend your Agreement by completing a Suspension Request on or before:
(i) the 5th day of the month if your Autopay date is on the 16th day of each monthly billing cycle;
(ii) the 20th day of the previous month if your Autopay date is on the 1st day of each monthly billing cycle.
- If you have a Prepaid Agreement, you agree to pay the applicable suspension fee. Once payment is successfully collected and PURE confirms your suspension request, your suspension will be effective and PURE will adjust the expiry date of your Agreement.
- If you choose Pay by Link, PURE will send you payment instructions as soon as possible. Once payment is successfully collected, PURE will process your suspension request. If PURE fails to collect such payment, the suspension request will be cancelled.
- All fees are non-refundable and non-transferable. PURE reserves the right to reject your suspension request if:
• The request is for backdated suspension;
• The request does not comply with the valid suspension period (minimum 1 month, maximum 3 months);
• You have already reached your suspension quota for the year (maximum 3 months unless authorised by PURE);
• Your payment of the applicable suspension fee is not successful.
- PURE will confirm your suspension request by email as soon as possible of receiving this form.